Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE
Prescription Glasses
Non-Prescription Glasses
Warranties/Exchanges/Refunds
Our Two Pairs from $199
Optometrist Prescriptions
Processing Time
Current offers and promotions
Website Issues
Health fund claiming
Liability
Free Multifocal Lenses Offer
Other Information
1.1 When placing an order through our website, you must ensure that any orders placed are correct. If unsure on how to place an order, contact our retail support team via our contact form or visit your local Oscar Wylee store.
1.2 You can place an order in-store or online, using a prescription from our optometrist or an outside optometrist. It must not have expired, must have your full name and the prescribing optometrist's contact information, and must be for optical glasses and not contact lenses.
1.3 If a frame that you want to order is not available, this means that it is currently out of stock at our lab and will be restocked shortly. Restock dates vary, so we may be unable to estimate when the frame will be available again.
1.4 All orders for prescription glasses are final and Oscar Wylee is not liable for any errors made when entering your prescription information if placing an order online. All orders for prescription glasses are final and Oscar Wylee is not liable for any change of mind. Once an order has been placed, they cannot be amended or cancelled. If you have an issue with your order, contact the store purchased from or our retail support team via our contact form.
1.5 For prescription sunglass orders placed on our website, you are unable to modify the lens colour. If you would like a different lens colour or finish on the lenses, you will need to visit one of our stores so they can place the order for you. This may incur an additional cost as this will be considered a custom order from our lab.
1.6 Once your order is placed, you will receive a confirmation email with the selected frame details. Please review and contact a member of the team immediately if you have any questions.
2.1 All non-prescription glasses come from our warehouse where the lenses are pre-cut. For non-prescription sunglasses, you are unable to modify the lens colour. If you would like a different lens colour or finish on the lenses, you will need to visit one of our stores so they can place the order for you. This may incur an additional cost as this will be considered a custom order from our lab. For non-prescription items, we can offer exchanges within 14 days of being received, granted that they are still in satisfactory condition with no damage or adjustments to the frames.
2.2 If a custom order is placed (i.e non-prescription but lens extras such as coatings or a different colour tint for the sunglasses), no exchange or refund is possible unless required under applicable Canadian legislation.
3.1 Oscar Wylee currently ships within Canada only. Orders are fulfilled from our Richmond, BC distribution centre via Canada Post or other trusted couriers.
3.2 Standard shipping is free for all online orders within Canada.
3.3 Delivery times are estimates only. Oscar Wylee is not liable for delays beyond our control.
3.4 Title and risk transfer to you upon confirmed delivery. We are not responsible for lost or stolen packages after confirmed delivery.
4. Warranties, Exchanges & Refunds
4.1 In addition to the rights under the applicable Canadian legislation, you are entitled to a replacement for a major failure or fault with the frames or lenses within 1 year of purchase. You are also entitled to have the goods, including the frames or lenses, repaired or replaced if the goods fail to be of acceptable quality within this 1-year period. This does not include being due to incorrect options selected when ordering or change of mind. We do not provide cover for mistreatment or general wear and tear over time.
4.2 We recommend that all our half-rim styles are purchased with our Extra Thin & Light, 1.6 index lenses or above. Any orders with standard lenses that chip or crack will not be covered by Oscar Wylee's standard lens replacement warranty.
4.3 There may be slight variations in the fit of each frame. If the fit is not perfect when you receive it, we'll help you adjust it to your face at any of our stores.
4.4 Since each pair of glasses is customised based on your prescription, we cannot offer any exchange or refund for change of mind on prescription items. If the prescription provided from an external optometrist is incorrect or if the prescription is no longer valid, purchasers agree that Oscar Wylee is not responsible for the cost of the remake and are not liable for any indirect or consequential losses.
4.5 Our warranty does not cover any damage caused by modifications made to the frame.
4.6 Our warranty does not cover damage caused to the lenses by misuse. This includes scratches caused by dropping them or crazing to the lenses due to being left in high temperatures.
4.7 Our warranty policy is in addition to applicable Canadian legislation which cannot be limited or excluded. Our goods come with guarantees that cannot be excluded under applicable Canadian legislation. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
5.1 Our two pairs of glasses from $199 includes clear optical glasses with standard single vision lenses only. Our standard single vision lenses are CR 39, 1.5 index lenses with scratch resistance. You can upgrade to prescription sunglasses for an additional cost per pair.
5.2 Our two pairs from $199 is only available per person and cannot be split between two people. Only one prescription can be used per offer. If you have a distance and a reading prescription, this is included in the offer as this is considered to be one prescription. Any prescriptions must have the full name of the person claiming and a valid expiry date to be able to order. If you have two different current prescriptions, you will need to visit a store to be eligible for our two pairs from $199 offer.
6. Processing &
Delivery Times
6.1 Orders are generally processed and produced within 5–7 business days.
In-store Orders: Most prescription orders arrive at the selected store within 5–7 business days. Our team will contact you once your glasses have passed quality control and are ready for pickup.
Online Orders: Delivery to your home typically takes 7–14 business days from the date your order is placed, depending on your location. Customers in Northern and Remote Regions (including YT, NT, and NU) should allow up to 7 additional business days. You will receive an email confirmation with a tracking number once your order has been dispatched from our Canadian warehouse (BC).
Timeframes are estimates only and are not guaranteed. Shipping delays may occur due to factors beyond Oscar Wylee’s reasonable control, including carrier delays, weather events, or other unforeseen circumstances.
7.1 For both in-store and online orders, orders generally take around 7-10 business days for processing and to be shipped out but delays may occur which are outside Oscar Wylee's control. Once your order has been sent, please allow 3-10 days for postage. If collecting in store, a member of the team will be in touch once the glasses have passed our quality control checks and are ready to be collected.
8. Current offers and promotions
8.1 Oscar Wylee reserves the right to stop any current offers at any time and without warning. All prices are in Canadian Dollars. From time to time Oscar Wylee may offer a newsletter, or product or service information updates. By accepting these Terms, you consent to Oscar Wylee using your email address to send you our newsletters or product information.
9.1 We try and keep our website as up-to-date as possible. If you have any issues using our website, this could be because of cookies in your web browser. We recommend you clear the cache and cookies of your browser and try again. If you are still having issues with our site, please contact our support via our contact form.
10.1 Only prescription items are claimable through a private health insurer on in-store purchases.
10.2 You can claim on a private health fund towards part or the full cost of the frames and lenses. The total amount of claimable depends on your level of cover and allowance. We are only allowed to claim based on the information generated by private health funds and cannot alter amounts to increase or decrease amounts claimable.
10.3 Some health funds cover lens extras, including hi-index upgrades or lens coatings but this depends on the level of cover.
10.4 For non-prescription frames with lens coatings or add-ons, we are unable to provide item codes as these are not claimable from a private health fund provider through Oscar Wylee.
10.5 Oscar Wylee reserves the right to apply a discount to the frame and/or lens in an order.
11.1 You must take reasonable care to use Oscar Wylee products carefully and safely and not negligently, and must ensure that if you are ordering products for use by a minor, that the minor uses the products, including any additional components supplied with the products, similarly. To the maximum extent permitted by law, Oscar Wylee excludes all liability for loss or damage suffered by you, or a minor under your control, that is caused by any intentional act or omission of yours or any improper use of the products.
12. Complimentary Multifocal Lenses Offer
12.1 Where you are taking up Oscar Wylee's Complimentary Multifocal Lenses offer, you acknowledge that:
(a) Standard frames and lenses pricing applies;
(b) Offer only applies when you purchase 1 pair of optical glasses; and
(c) The offer cannot be used in conjunction with any other deal, discount, or promotional offer.
13.1 Oscar Wylee reserves the right to send customers and patients electronic, print, or other material that contains health information, promotional information, or other related information.
13.2 By creating an account, placing an order, or confirming an eye exam appointment either in-store or online, you agree to the Terms and Conditions and Privacy Policy and to receiving marketing communications from Oscar Wylee.
14.1 By placing an order, booking an appointment, or using our website, you agree to these Terms and our Privacy Policy.
14.2 Oscar Wylee may update these Terms at any time. Updated terms will be posted to this page with a revised effective date.
Oscar Wylee reserves the right to update and revise these terms and conditions at any time.